SAME DAY RE-ENTRY
If you exit the park and wish to gain entry later the same day, please
ensure you get your hand stamped on your way out.
DISABLED
We welcome visits from disabled guests and we will endeavour to do
all we can to make your visit a safe and enjoyable one. Certain rides
in the park are quite demanding physically and we therefore reserve
the right to refuse admission to these rides where we believe there
may be a danger to one or more individuals, for whatever reason.
Refusal to allow admission does not constitute discrimination when
based on Health & Safety
guidelines and we trust that you will understand these decisions
in the interests of guest safety. Disabled
toilets available.
LOST CHILDREN
Pleasurewood Hills does not operate an in-park pager system so please ensure
your group has a specific meeting place agreed in advance. If a child
becomes separated from your group, please contact a member of staff for
assistance.
BABY
CHANGING
Our baby changing and feeding facilities are located in the centre of
the park at the parrot show building.
If you have any further enquiries regarding the services provided, please contact us on 01502 586000 or email us info@pleasurewoodhills.com
For health and safety reasons admission to rides is based on height and any restrictions in place will be indicated at the ride entrance. A full list of rides with height restrictions can be viewed within the 'explore' button from the home page. Young children may need to be accompanied by an adult on some rides.
WEATHER
At Pleasurewood Hills the safety and welfare of our guests is of primary
importance to us. From time to time it may be necessary to close rides
or attractions due to lightening, rain, high winds or other adverse weather
conditions. We regret that no refunds can be offered for any temporary
or permanent closures during your visit.
LOCKERS & Kiddy Karts
Guests can access lockers located at the park entrance to store bags
and personal belongings that may not be permitted on some rides.
Any valuables left unattended are done so at the owner's risk. Locker
keys are available from reception at a cost of £2 a day. We
also have Kiddy Karts for hire at a cost of £5 per day; these
are available from the Emporium gift shop from 10.30am.
PAYMENT
We
are happy to accept all major credit and debit cards at the park admissions,
Main Street shop, Emporium gift shop, Flying Fish and the Merry Mariner
diner. Cash back facility is only available at admissions when purchasing
your entry tickets or Main Street shop when purchasing gifts. We
regret that cheques and American Express are no longer accepted at
Pleasurewood Hills. Cash
machines available in our Main Street shop.
